Going on Holiday Soon? Do you know your rights?

For the first time, millions of holiday-makers travelling in the European Union this summer will be protected by comprehensive passenger rights - whether travelling by air or rail, and now also by ship, bus and coach.

59% of EU air travellers are unaware of their rights while travelling

Did you know if you travel by air and you are denied boarding, or if your flight is cancelled without notice or is subject to a more than five hour delay, you can ask for reimbursement or rerouting?

66% of EU citizens are not aware of their contractual rights when buying a transport ticket

Did you know that when you book your flight ticket online the final price must be clearly indicated on the first page?

One in six Europeans suffers from a disability. One objective of the passenger rights legislation is to allow disabled people and people with reduced mobility to have the same opportunities to travel as other citizens

Did you know if you are a passenger with a disability or reduced mobility, you have the right to free assistance before, during and after the flight? You also have the right to free assistance at the station and on board when travelling by train?

For more information http://ec.europa.eu/transport/themes/passengers/index_en.htm

European Consumers Centre (ECC) Network can help you with questions and any other problems you may have as a consumer in Europe.

Web: www.ukecc.net

Phone: 08456 04 05 03

Email: ecc@tsi.org.uk